How can we help?

Contact Support

Our team typically responds within 24 hours.

How do I get access to the live stream?

Access is by invitation only. You will receive an Event Code and Access Code from the event organiser. Enter your Event Code, phone number, and Access Code on the login screen to join.

I entered my details but it says "Invalid credentials".

Double-check that the Event Code and Access Code are entered exactly as provided. Codes are case-sensitive. If the problem persists, contact the event organiser to confirm your registration.

Why was I disconnected and shown a "Takeover" screen?

Each account is permitted on one device at a time. If the stream is opened on a second device, the first device will receive a takeover request. If you did not open the stream on another device, contact support immediately as your credentials may have been shared.

The video is buffering or not loading.

Ensure you have a stable internet connection (Wi-Fi is recommended). Try leaving and rejoining the stream. If the issue continues, the broadcast may not have started yet — you will see a "Waiting for broadcast" screen when the host is preparing.

Why can't I take a screenshot or record the screen?

The Darshan app enforces content protection to prevent unauthorised recording or distribution of the live stream. Screenshots and screen recording are disabled by design.

How do I change the stream quality?

Tap the screen to reveal the player controls, then tap the gear icon (⚙) in the bottom-right corner. Select your preferred quality from the list.

The stream plays with no sound.

The stream starts muted by default. Tap the screen to show controls, then tap the volume icon to unmute. Also ensure your device is not in silent mode.

How do I leave the stream?

Tap the screen to reveal controls, then tap the "Leave" button in the bottom-right corner.